Gaming at qhwin should always be fun — a form of entertainment, not a way to earn money or escape problems. We're committed to giving every Filipino player the tools and information they need to stay in control and play responsibly.
Our Commitment
At qhwin, we genuinely care about the well-being of every player on our platform. We know that for most Filipinos, online gaming is a fun way to unwind after a long day — whether you're spinning slots, playing bingo, or trying your luck at live casino games. And that's exactly how it should stay: fun.
Problem gambling is a real concern, and qhwin takes it seriously. That's why we've built a comprehensive set of responsible gaming tools directly into the platform — tools that give you full control over how much you spend, how long you play, and when you need a break. No judgment, no hassle. Just the support you need, when you need it.
Our responsible gaming programme is aligned with PAGCOR's guidelines for licensed online gaming operators in the Philippines. We believe that a safe player is a happy player — and a happy player is what qhwin is all about.
If you or someone you know may have a gambling problem, please use the self-exclusion tools available in your qhwin account settings, or contact our 24/7 support team immediately.
Gaming is entertainment, not income
Only wager what you can afford to lose
Take regular breaks and set session limits
Self-exclusion is always available
Player Protection Tools
All of these tools are available directly in your qhwin account settings. They're free, easy to use, and take effect immediately.
Set daily, weekly, or monthly deposit limits on your qhwin account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you're comfortable losing in a given period. qhwin will automatically restrict your play once your loss limit is reached, giving you a built-in safety net so a bad run doesn't spiral out of control.
Set a session duration reminder and qhwin will notify you when you've been playing for your chosen length of time. It's easy to lose track of time when you're having fun — this tool keeps you aware without interrupting your game.
Need a short break? A cooling-off period temporarily suspends your qhwin account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you won't be able to log in or place any wagers.
For players who need a longer break, qhwin offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Once activated, qhwin will take all reasonable steps to prevent you from accessing the platform during the exclusion period.
Enable reality check pop-ups that appear at regular intervals during your session, showing you how long you've been playing and your net win/loss for the session. A quick reality check helps you make informed decisions about whether to continue playing.
Know the Signs
Problem gambling can affect anyone — from Makati professionals to students in Cebu or families in Davao. It doesn't discriminate. The earlier you recognise the signs, the easier it is to get back in control. Ask yourself honestly: do any of these apply to you?
You spend more money on gaming than you originally planned, or chase losses by depositing more to try to win back what you've lost.
Gaming is affecting your work, studies, or relationships — you're missing deadlines, neglecting family, or lying to loved ones about how much you play.
You feel restless, irritable, or anxious when you're not able to play, or you use gaming as a way to escape stress, depression, or personal problems.
You've borrowed money, sold belongings, or used funds meant for bills or family expenses (like GCash savings or BDO account funds) to fund your gaming.
You've tried to cut back or stop playing but found yourself unable to do so, or you keep returning to gaming despite promising yourself you'd stop.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use qhwin's self-exclusion tools or seek support.
Have you ever gambled with money you needed for essential expenses like rent, food, or utilities?
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you ever returned to gaming the day after a loss to try to win back your money?
Have you ever hidden your gaming activity from family members or close friends?
Has gaming ever caused you to feel depressed, anxious, or hopeless?
Have you ever missed work, school, or important family events because of gaming?
If you answered yes to any of these, please reach out to our support team or activate self-exclusion in your qhwin account settings. You are not alone, and help is available.
Step-by-Step
Activating self-exclusion on qhwin takes less than two minutes. Here's how to do it:
Access your qhwin account using your registered email and password. Make sure you're on the official qhwin platform.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab. Here you'll find all available tools including deposit limits, cooling-off, and self-exclusion.
Select your preferred tool, set your parameters, and confirm. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
Important: During a self-exclusion period, qhwin will close your account and refund any remaining balance to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank). Any pending bonuses will be forfeited. If you attempt to open a new account during an exclusion period, please be aware that qhwin is obligated to close it.
Age Restriction
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals aged 21 years and above. qhwin enforces this age restriction rigorously through mandatory identity verification (KYC) for all new accounts.
Every qhwin player is required to submit a valid government-issued Philippine ID — such as a PhilSys national ID, passport, SSS ID, or driver's licence — before making their first deposit. Our verification team reviews all documents to confirm age and identity.
If we have reason to believe that a player is under 21, we will immediately suspend the account pending verification. Any winnings accumulated by an underage player will be forfeited. If you suspect a minor is using qhwin, please report it to our support team immediately.
Mandatory KYC verification before first deposit — no exceptions.
Parental controls: if you share a device with minors, use your device's parental control settings to restrict access to qhwin.
Never share your qhwin login credentials with anyone, especially minors in your household.
Always log out of your qhwin account when you're done playing, especially on shared devices.
Accounts found to be used by or on behalf of minors will be permanently closed and reported to PAGCOR.
Get Help
You don't have to face a gambling problem alone. These organisations provide free, confidential support to Filipinos affected by problem gambling.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme for all licensed operators. Contact PAGCOR's player welfare division for guidance on self-exclusion and support services available to Filipino players.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions. Their crisis hotline is available for Filipinos in Metro Manila and nationwide who need immediate support.
Our dedicated support team is available around the clock via live chat on the qhwin platform. If you're concerned about your gaming habits or need help activating responsible gaming tools, our team is ready to assist — no judgment, just support.
qhwin's responsible gaming programme is developed in alignment with PAGCOR's guidelines for licensed online gaming operators in the Philippines. We are committed to continuous improvement of our player protection measures. For more information about our responsible gaming policies, please review our Terms & Conditions and Privacy Policy.
Gaming is more fun when you're in control. Set your limits, use our tools, and enjoy everything qhwin has to offer — from live casino games to slots and bingo — with complete peace of mind.