qhwin Privacy Policy

1. Introduction

qhwin ("we", "us", "our") operates the online gaming platform accessible at qhwin.net (the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with the qhwin Platform.

This Privacy Policy explains what personal data qhwin collects about you, the purposes for which we process that data, how we protect it, and the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its implementing rules and regulations.

By registering an account on qhwin or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform.

2. Personal Data We Collect

2.1 Registration Data. When you create a qhwin account, we collect: full name, date of birth, email address, mobile number, residential address, and username and password (stored in encrypted form).

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and to verify your age and identity, we may collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID), proof of address documents, and proof of payment method ownership.

2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the Platform. We do not store full payment card numbers; payment processing is handled by our third-party payment partners (GCash, PayMaya, BPI, BDO, Metrobank) who maintain their own security standards.

2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URLs, pages visited, and session timestamps.

2.6 Communications Data. We retain records of communications between you and qhwin's customer support team, including live chat transcripts and email correspondence.

3. How We Collect Your Data

qhwin collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors, and fraud prevention partners, where necessary to verify your identity or protect the integrity of the Platform.

4. How We Use Your Personal Data

qhwin processes your personal data for the following purposes:

• To create and manage your qhwin account;
• To verify your identity and age in compliance with Philippine gaming regulations and AML requirements;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and resolve disputes;
• To administer bonuses, promotions, and loyalty programmes;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To comply with applicable laws, regulations, and requests from regulatory authorities including PAGCOR and the NPC;
• To improve the Platform's functionality, performance, and user experience;
• To send you service-related communications, including account notifications and security alerts;
• To send you marketing communications about qhwin promotions and new features, where you have provided consent to receive such communications.

5. Legal Basis for Processing

5.1 Contractual Necessity. Much of the personal data qhwin processes is necessary to perform our contract with you — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.

5.2 Legal Obligation. Certain processing activities are required by law, including identity verification under AML regulations, age verification under Philippine gaming rules, and record-keeping obligations imposed by PAGCOR and other regulatory bodies.

5.3 Legitimate Interests. qhwin processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and improving the quality of our services, provided those interests are not overridden by your rights and interests.

5.4 Consent. Where qhwin relies on your consent as the legal basis for processing — for example, for marketing communications — you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

6. Sharing Your Personal Data

qhwin does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, to process your financial transactions;
• Identity verification providers — third-party KYC and AML compliance service providers who assist us in verifying your identity;
• Game providers — software providers whose games are integrated into the qhwin Platform, who may receive limited technical data necessary to deliver game services;
• IT and hosting providers — cloud infrastructure and data hosting partners who process data on our behalf under strict data processing agreements;
• Regulatory authorities — PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies, where we are legally required to disclose information;
• Professional advisers — lawyers, auditors, and accountants, where necessary for legal compliance or dispute resolution.

All third parties with whom qhwin shares personal data are required to handle that data in accordance with applicable data privacy laws and qhwin's data processing standards.

7. Cookies & Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the qhwin Platform. They allow the Platform to recognise your device, remember your preferences, and collect information about how you use the Platform.

7.2 Types of Cookies We Use.

• Strictly necessary cookies — required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and login status to improve your experience.
• Analytics cookies — collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

7.3 Managing Cookies. You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the qhwin Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

8. Data Retention

qhwin retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML regulations;
• Financial transaction records are retained for a minimum of five (5) years as required by Philippine financial regulations;
• Gaming activity logs are retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes;
• Customer support communications are retained for two (2) years following the resolution of the relevant matter.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with qhwin's data retention procedures.

9. Data Security

qhwin implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including passwords and financial information;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform;
• Multi-factor authentication options for player accounts;
• Incident response procedures for detecting and responding to data security breaches.

While qhwin takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your qhwin login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qhwin:

• Right to be informed — the right to know what personal data qhwin collects and how it is processed;
• Right of access — the right to request a copy of the personal data qhwin holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to legal retention requirements;
• Right to object — the right to object to certain types of processing, including direct marketing;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact qhwin's Data Protection Officer via our customer support team. We will respond to all verified requests within thirty (30) days in accordance with the DPA's requirements.

11. Children's Privacy

The qhwin Platform is strictly intended for individuals aged 21 years and above. qhwin does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on qhwin, please contact our support team immediately.

12. International Data Transfers

qhwin's primary operations are based in the Philippines. Where personal data is transferred to service providers or partners located outside the Philippines, qhwin ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that meet the standards required by the Philippine Data Privacy Act and the National Privacy Commission.

13. Third-Party Links

The qhwin Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the qhwin Platform. qhwin is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

14. Updates to This Privacy Policy

qhwin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or qhwin's handling of your personal data, please contact our Data Protection Officer through the customer support team. Our support team is available 24/7 via live chat on the Platform.

You may also reach us by email. Our privacy contact email is: [email protected]

This email address is provided as plain text for reference only and is not a clickable link.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).